Comfort, reassurance, and human connection helps ease client fears.

It’s time to pull back the curtain and help clients better understand what we do.

How to build the glue that binds the best lawyer-client relationships.

Understanding the components of service delivery helps you improve it.

Contracts don’t have to be dense, inscrutable legal weapons.

They are infuriating but they can be dealt with.

From phone messages to your facial expressions, how you present yourself matters.

Consider your communications from the client’s perspective.

Effective local marketing doesn’t have to break the bank.

An interview with a leader at Buchanan Ingersoll & Rooney PC.

Lauren Stiller Rikleen exposes the cultural roots of workplace harassment and bullying.

A roundtable discussion of the future of BigLaw business development and revenue.